LockedNew IT Environment Hardware?

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Atomics
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2012/04/20 12:58:44 (permalink)

New IT Environment Hardware?

We've been having a problem with our Sensatronics E4 device for a while, and we're looking to replace it with an F2 serial device. It appears Sensatronics doesn't manufacture that unit any more, and I've been unable to locate any for sale on the internet (new or used).

On the IP Sentry site, I don't even see Sensatronics hardware for sale any longer. Are you still partnered with them, or is there another vendor which you work with for temperature monitoring now? Looking in IP Sentry in the drop down list of devices, it appears that of the 10 devices listed in version 5.75, that Sensatronics only sells 3 (the E4, EM1 and Senturion).

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    IPSentrySupport
    Support Guy
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    RE: New IT Environment Hardware? 2012/04/20 13:20:04 (permalink)
    We do still resell Sensatronics equipment however we are currently re-evaluating the product list.

    The only Sensatronics devices available are those devices listed at the Sensatronics site. The F2 device was discontinued years ago.

    The reasons you still see the various devices listed in the software is for legacy support. A customer updating from 5.6 to 5.75 only to find that their current IT device is no longer supported would be a very unhappy customer.

    However, we do support monitoring of many other environmental monitoring devices through SNMP.


    As for problems with the Sensatronics E4, please check with Sensatronics directly. Their hardware warranty coverage is incredeible and they should be able to assist you with replacement if the product is still under warranty.

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    IPSentry Support
    RGE, Inc.
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